What is it? Sprezzatura "Pay Per Call" support is designed to provide technical support for users who do not want to pay up front for a service they may never use, or may never get answers from. It is not designed to replace a dedicated support line, nor is it designed to provide another conduit for bug reports. Rather, it provides a link to some of the UK's leading RevSoft Product Experts so that you can get answers when you need them, or pay nothing!
How does it work? Firstly, complete and submit the support submission form below, or contact our support team via support@sprezzatura.com or by telephone using +44 (0) 20 8912 1010. If you do not use the submission form you will be asked for some details of your problem to assist in routing the call. A technician will then contact you by email or call you to help you further. The clock does not start until you are speaking to the technician. If work is taken off-line the clock continues to tick. In the unlikely event that your problem disappears before the technician calls back, just say this before the technician starts to answer and you will not be charged anything.
Who answers my questions? The people who will deal with your call are respected experts in the Revelation Technologies field.
What response do Sprezzatura guarantee? We guarantee that if we don't give you a solution to your problem we won't charge you! Sometimes no-one will be able to process your call quickly enough for you. Under these circumstances you've lost nothing as you are not billed anything! Normally, however, we aim to provide a 2 hour turn around on problems.
How much does it cost? Support is provided in 15 minute units, with a minimum of 1 unit. Please contact sales@sprezzatura.com with regards to the per unit cost for Pay-As-You-Go support. If we have to investigate your problem off-line charging continues. If the time spent off-line is going to exceed an agreed amount we will call for your OK.
If time is pre-purchased in blocks of 25 units, the block is provided at a discounted price.
What are your terms? Our terms of business are 30 days nett. We reserve the right to withhold support services if in arrears.
How do I sign up? Simply write or fax to the address overleaf letting us know if you want to pre-purchase a block, or just sign up!
Any further questions? Call us on +44 (0) 20 8912 1010, fax us on +44 (0) 208912 1011 or email us at: admin@Sprezzatura.com
This form is designed to help us and our developers to quickly handle support issues. Please complete the form below with as much information as possible. If you have a support contact with us one of our support team will contact you shortly after receiving the completed form. If you do not then one of our other staff will contact you on receipt of the completed form to discuss how to process your issue.
Many thanks, Sprezzatura Customer Support
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3rd Party Application: Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.
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Sprezzatura written application:
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Advanced Revelation: Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.
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Note carefully any error message being displayed.
If you have pre-paid support please simply complete the above information and click the 'pre-paid support' button
By clicking the 'Submit Support Issue' button I Agree with the terms of pay per call support as detailed above and wish to proceed with the support issue.
If you do not agree to the terms and conditions above please click the Cancel button and contact us by email.
